Please read these terms carefully before using shz360. By creating an account and using our services, you agree to be bound by these Terms & Conditions.
Last Updated: January 1, 2026
Welcome to shz360. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", or "your") and shz360 ("shz360", "we", "us", or "our"), governing your use of the shz360 website, mobile applications, and all associated services (collectively, the "Platform"). By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. shz360 reserves the right to modify, amend, or update these Terms at any time without prior notice. Such changes will be effective immediately upon posting to the Platform. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates.
For purposes of these Terms, the following definitions apply:
To use shz360 services, you must meet all of the following eligibility criteria without exception:
If at any time you cease to meet these eligibility requirements, you must immediately notify shz360 and cease using the Platform. Failure to do so may result in account suspension, forfeiture of funds, and potential legal action.
To create an Account, you must provide accurate, complete, and current information including your full legal name (as it appears on your identification document), date of birth, residential address, valid email address, and mobile phone number. You must complete the KYC verification process by submitting clear, legible copies or photos of your Indonesian ID card (KTP) or passport. shz360 reserves the right to request additional documentation at any time to verify your identity, age, address, or payment method ownership.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login information with any third party. You agree to notify shz360 immediately if you suspect any unauthorized access to or use of your Account. shz360 is not liable for any loss or damage arising from your failure to protect your Account credentials.
shz360 may, at its sole discretion, request additional verification documents at any time, including but not limited to proof of address (utility bill, bank statement), proof of payment method ownership (bank account statement showing your name and account number), or additional identification documents. Withdrawal requests may be delayed or denied until verification is satisfactorily completed. Accounts that fail to complete verification within 30 days of the request may be suspended or closed.
shz360 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit per transaction, though your bank or e-wallet provider may impose their own limits.
Deposits are typically credited to your Account instantly upon confirmation from the payment provider. In rare cases, processing may take up to 15 minutes. If your deposit does not appear within 30 minutes, contact customer support immediately with your transaction reference number. shz360 does not charge deposit fees, though your bank or e-wallet provider may impose their own transaction charges.
All transactions on shz360 are conducted in Indonesian Rupiah (IDR). Deposits made in other currencies will be automatically converted to IDR at the prevailing exchange rate determined by your payment provider. shz360 is not responsible for currency conversion fees or rate fluctuations.
You warrant that all funds deposited into your Account are derived from legitimate sources and are your own property. shz360 reserves the right to conduct source-of-funds verification checks and to refuse or return deposits that we suspect are derived from illegal activity, money laundering, fraud, or other criminal conduct.
You may request a withdrawal of your Account Balance at any time, subject to these Terms. The minimum withdrawal amount is Rp 100,000 and the maximum is Rp 50,000,000 per transaction. Withdrawals must be made to a bank account or e-wallet registered in your own name and verified during the KYC process. Third-party withdrawals are strictly prohibited.
shz360 aims to process all withdrawal requests within 2-5 minutes during WIB business hours (09:00-17:00, Monday to Friday). Requests submitted outside business hours will be processed on the next business day. Withdrawals may be delayed for accounts undergoing verification, security review, or bonus wagering requirement completion. shz360 does not charge withdrawal fees.
Before requesting a withdrawal, you must have wagered at least 100% of your most recent deposit amount. This requirement helps prevent money laundering and fraud. Bonuses and associated winnings are subject to specific wagering requirements detailed in the applicable promotion terms and may not be withdrawn until those requirements are met. shz360 reserves the right to void bets, refuse withdrawals, or close accounts engaged in suspected fraudulent activity, bonus abuse, arbitrage betting, or other prohibited conduct.
Accounts with a positive balance that remain inactive (no login, deposits, bets, or withdrawals) for 12 consecutive months will be charged an administrative fee of Rp 50,000 per month thereafter. This fee will be deducted from your Account Balance. We will notify you via email 30 days before the first inactive account fee is charged.
shz360 offers various bonuses, promotions, and rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including eligibility criteria, activation requirements, wagering requirements, game restrictions, maximum bet limits, and expiration dates. These specific terms are published on the Promotions page and take precedence over these general Terms in case of conflict.
Unless otherwise stated, all bonuses are subject to wagering requirements. A wagering requirement specifies how many times you must wager the bonus amount (and sometimes the deposit amount) before you can withdraw bonus winnings. For example, a Rp 100,000 bonus with an 8x wagering requirement means you must place bets totaling Rp 800,000 before bonus funds and winnings become withdrawable. Not all games contribute equally to wagering requirements; contribution percentages are detailed in each promotion's terms.
shz360 employs sophisticated fraud detection systems to identify bonus abuse. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses multiple times, coordinated betting or collusion with other players to manipulate bonus conditions, exploiting software errors or loopholes, placing bets solely to meet wagering requirements without genuine gameplay intent (e.g., betting on all outcomes of an event), and any other activity deemed by shz360 to constitute unfair advantage-taking. Accounts engaged in bonus abuse will be immediately closed, bonuses and winnings forfeited, and deposits potentially refunded minus any bonuses received.
Unclaimed bonuses expire according to the timeframe specified in the promotion terms. Once a bonus expires or is forfeited, it cannot be reinstated. shz360 reserves the right to cancel, modify, or discontinue any promotion at any time without prior notice.
All bets are final once confirmed. You are responsible for ensuring the accuracy of your bet selections, stake amounts, and bet types before confirmation. shz360 will not reverse or refund bets placed in error, except in cases of clear technical malfunction verified by our systems. Minimum and maximum bet limits vary by game and market; these limits are displayed clearly on each game or betting market interface.
All sports bets are settled based on official results as determined by the relevant governing sports authority. In the event of postponements, abandonments, or cancellations, specific settlement rules apply as detailed in our Sports Betting Rules (accessible via customer support). If a match or event is not completed or is declared void, bets will typically be refunded at odds of 1.00 unless otherwise specified. Live betting odds and markets change dynamically based on match events; all live bets are settled based on the odds confirmed at the time your bet was placed.
All casino games use certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical dealing mechanisms overseen by professional dealers. Game outcomes are determined by RNG or physical randomness and cannot be predicted, influenced, or manipulated by shz360 or any third party. Game-specific rules, payout tables, and RTP percentages are displayed within each game interface.
The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds: use of bots, automated betting software, or any third-party tools to gain unfair advantage; collusion with other players to manipulate game outcomes or betting markets; exploitation of software errors, bugs, or vulnerabilities; reverse engineering, decompiling, or attempting to access shz360's proprietary systems; placing bets using insider information or other unfair informational advantages; and any form of fraudulent, abusive, or criminal activity.
To the maximum extent permitted by applicable law, shz360, its directors, officers, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, business interruption, or personal injury, whether based on contract, tort, negligence, strict liability, or otherwise, even if shz360 has been advised of the possibility of such damages.
shz360 does not warrant that the Platform will be uninterrupted, error-free, virus-free, or free from other harmful components. We do not guarantee the accuracy, completeness, or timeliness of information provided on the Platform. Technical malfunctions, internet connectivity issues, server downtime, and third-party service provider failures are beyond our control, and shz360 accepts no liability for any loss arising from such events.
In the event that shz360 is found liable for any damages, our total aggregate liability to you shall not exceed the total amount deposited into your Account during the twelve-month period immediately preceding the event giving rise to the claim, or Rp 10,000,000, whichever is lower.
shz360 is committed to promoting responsible gaming and preventing problem gambling. We provide a range of responsible gaming tools including deposit limits, loss limits, session time limits, reality-check reminders, self-assessment quizzes, and self-exclusion options. These tools are accessible via your Account settings. We strongly encourage all players to set limits before they begin playing and to view gambling as entertainment, not as a way to make money or solve financial problems.
If you feel that your gambling is becoming a problem—indicators include chasing losses, gambling beyond your means, neglecting work or family responsibilities due to gambling, or experiencing anxiety or depression related to gambling—we urge you to seek help immediately. You can activate self-exclusion through your Account settings or by contacting customer support. During self-exclusion, your Account will be locked and you will not be able to log in, deposit, or place bets. For additional support resources, please visit our Responsible Gaming page.
You may close your Account at any time by contacting customer support. Before closure, you must withdraw any remaining Balance. Once your Account is closed, you may not register a new Account without shz360's express written permission.
shz360 reserves the right to suspend or terminate your Account immediately, without prior notice, for any reason including but not limited to: breach of these Terms; fraudulent, abusive, or illegal activity; failure to complete KYC verification; providing false or misleading information; bonus abuse or unfair play; prolonged inactivity; or at our sole discretion for operational, legal, or commercial reasons. Upon termination, all bonuses and pending bets will be voided. You will be permitted to withdraw any remaining genuine Balance (i.e., deposited funds and legitimate winnings) after deduction of any amounts owed to shz360.
If you have a complaint or dispute regarding any aspect of shz360's services, you must first attempt to resolve the matter by contacting our customer support team via live chat, email, or WhatsApp. We will investigate your complaint and aim to provide a written response within 5 business days. If the matter cannot be resolved through customer support, you may escalate the complaint to our management team by emailing [email protected] with "Formal Complaint" in the subject line.
In the event that informal resolution fails, you agree that any disputes arising from or relating to these Terms or your use of shz360 shall be resolved through binding arbitration in accordance with the rules of the Indonesian National Board of Arbitration (BANI). The arbitration shall be conducted in Jakarta, Indonesia, in the English language. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of shz360 shall be brought exclusively in the courts of Jakarta, Indonesia, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
shz360's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of shz360.
You may not assign, transfer, or sublicense these Terms or any rights or obligations hereunder without shz360's prior written consent. shz360 may assign these Terms at any time without notice or consent.
These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any applicable promotion-specific terms, constitute the entire agreement between you and shz360 regarding your use of the Platform and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact shz360 customer support:
We are committed to responding to all inquiries promptly and professionally. Our customer support team operates 24 hours a day, 7 days a week, with Indonesian-speaking agents available to assist you.
Our customer support team is available 24/7 to help clarify any aspect of these Terms & Conditions. We're committed to transparency and ensuring you fully understand your rights and responsibilities.