Gambling is entertainment — not a financial strategy. shz360 is fully committed to providing a safe, controlled, and transparent gaming environment for every player. We provide industry-leading tools to help you stay in control.
Every account is verified against a government-issued Indonesian ID (KTP). Anyone under 21 years of age is permanently prohibited from registering or playing on shz360.
Activate a temporary or permanent self-exclusion at any time through your account settings or by contacting support. During exclusion, your account is fully locked — no exceptions.
Set daily, weekly, or monthly deposit and loss caps directly from your account dashboard. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period.
Define how long each gaming session can last. When your session limit is reached, you are automatically logged out and must wait for a cool-down period before logging back in.
Enable regular on-screen pop-up reminders at intervals you choose (every 30, 60, or 90 minutes). Each reminder shows your session duration, net win/loss, and prompts you to pause and reflect.
Our Indonesian-speaking support team is available around the clock via live chat and email. If you are concerned about your gambling, reach out — we are here to listen without judgment.
At shz360, responsible gaming is not a checkbox — it is a core pillar of how we operate. We believe every player deserves access to a fair, transparent, and safe gaming environment, and we take our duty of care seriously. Our responsible gaming framework is built around three principles: prevention, education, and intervention. We prevent underage and vulnerable persons from accessing our services; we educate players about the risks and realities of gambling; and we intervene proactively when we detect patterns of play that suggest a player may be losing control.
We recognize that the majority of shz360 players gamble responsibly and purely for entertainment — enjoying a weekend match bet on Persija Jakarta or Persib Bandung, spinning through our slot library, or testing their strategy at live blackjack tables. For these players, our platform is designed to be fast, fair, and enjoyable. However, a small percentage of players may develop problematic gambling behaviors, and it is for those players — and as a preventive resource for all players — that this page exists.
shz360 strictly enforces a minimum age of 21 years for all players. This is a hard requirement with no exceptions. During registration, every user must complete our KYC (Know Your Customer) verification process by submitting a valid Indonesian ID card (KTP) or passport. Our verification team manually reviews all submitted documents and uses third-party identity verification technology to detect altered or fraudulent documents.
Accounts that cannot be verified as belonging to a person aged 21 or older will be permanently closed, and any deposited funds will be returned to the original payment source after deduction of any bonuses claimed. If you believe someone under the age of 21 has registered on shz360, please contact us immediately at [email protected] (plain text only). We will investigate and take immediate action.
We also encourage parents and guardians to use parental-control software to prevent underage individuals from accessing gambling websites. If your device is shared with family members or minors, always log out of your shz360 account after each session.
All responsible gaming tools are available free of charge through your account settings panel. They are designed to be easy to activate and impossible to circumvent — once a restrictive limit is set, it cannot be immediately reversed or increased. This deliberate friction is intentional: it protects you from impulsive decisions made in the heat of a gaming session.
You can set a maximum amount you are allowed to deposit over a daily (24-hour), weekly (7-day), or monthly (30-day) period. Once your deposit limit is reached, your account will not accept further deposits until the period resets. If you wish to lower your deposit limit, the change takes effect immediately. If you wish to raise your limit, a mandatory 7-day waiting period applies before the increase becomes active — giving you time to reconsider.
A loss limit caps how much you can lose within a given time frame. Once you reach your loss limit, your account is automatically suspended for the remainder of the period, preventing further bets. This tool is particularly useful for players who want to budget their gambling strictly and avoid chasing losses. Loss limits can be set on a daily, weekly, or monthly basis.
Session time limits allow you to define the maximum duration of any single continuous gaming session. When the limit is reached, shz360 will display a warning and then log you out automatically. You can set limits as short as 30 minutes or as long as 8 hours. Taking regular breaks is one of the most effective strategies for maintaining perspective and avoiding the disorientation that can come from prolonged, uninterrupted play.
If you feel you need a break from gambling — even just for a few days — you can activate a time-out (also known as a cool-down) that locks your account for a period of your choosing: 24 hours, 3 days, 7 days, 14 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. All pending withdrawals will still be processed to your registered bank account or e-wallet. At the end of the cool-down period, your account is automatically reactivated, but you can always contact support to extend the period.
Self-exclusion is the strongest tool available for players who believe their gambling has become a problem. When you request self-exclusion, your shz360 account is permanently closed and locked. You will not be able to register a new account on shz360. Self-exclusion periods can be set for 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours of submission.
To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via live chat or email. Once a self-exclusion is in place, it cannot be reversed before the chosen exclusion period has expired — not even by contacting support. This is intentional, and we will not make exceptions. Any attempt to circumvent self-exclusion by registering a new account will result in the new account being immediately closed.
Reality-check reminders are periodic pop-up notifications that appear on your screen at regular intervals during your gaming session. Each reminder displays your current session duration, your net win or loss for the session, and prompts you to decide whether to continue playing or stop. You can set reminders at 30-minute, 60-minute, or 90-minute intervals. We strongly recommend enabling reality-check reminders, particularly if you tend to lose track of time while playing.
Problem gambling develops gradually and is often difficult to recognize from the inside. It is not defined by how much you bet, but by whether gambling is negatively affecting your life. The following warning signs may indicate that gambling has become a problem:
If you recognize three or more of these signs in yourself, we strongly encourage you to take a break, use our self-exclusion tool, and speak to a professional counselor. Acknowledging a problem is the first and most important step toward recovery.
Answer the following questions honestly. If you answer "yes" to two or more, consider reaching out to our support team or a professional gambling counseling service.
Reflect on each question. There are no right or wrong answers — only honest ones.
Have you ever gambled with money that was set aside for rent, bills, groceries, or other essential expenses?
Have you found yourself placing larger bets than usual in order to feel the same level of excitement?
Have you ever tried to win back money you had already lost by continuing to gamble ("chasing losses")?
Has gambling caused arguments or tension with your partner, family members, or close friends?
Have you missed work, study, or other important commitments because of gambling?
Do you feel the urge to gamble when you are stressed, bored, anxious, or emotionally low?
Have you borrowed money from anyone — family, friends, or financial institutions — specifically to fund your gambling?
Have you ever felt guilt, shame, or regret after a gambling session?
What your answers mean: If you answered "yes" to two or more of these questions, your gambling behavior may warrant closer attention. Please consider activating a cool-down period, speaking with our support team, or contacting a professional counseling service. Recognizing a pattern early makes recovery significantly easier.
All responsible gaming tools are accessible directly from your shz360 account dashboard. Here is how to activate each tool:
Access your shz360 account from the homepage. Ensure you are on a private, secure device before proceeding.
Click on your profile icon at the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
In the Account Settings panel, locate the "Responsible Gaming" tab. All available tools are listed here, including deposit limits, loss limits, session timers, time-outs, and self-exclusion.
Choose the tool you wish to activate. Enter your preferred limit value or duration, then confirm your selection. Restrictive changes are applied immediately.
For your security, some changes require a confirmation code sent to your registered email or mobile number. Enter the code to finalize the setting.
If you experience any difficulty activating a responsible gaming tool, our 24/7 support team can assist you immediately via live chat. Do not hesitate to ask.
| Tool | Options Available | Effective From | Reversal / Increase | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | 7-day waiting period to raise | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 7 days (increase) | 7-day waiting period to raise | Available |
| Session Time Limit | 30 min – 8 hours | Next session start | Adjustable anytime | Available |
| Reality-Check Reminder | Every 30 / 60 / 90 min | Current session | Adjustable anytime | Available |
| Time-Out (Cool-Down) | 24 hrs / 3 / 7 / 14 / 30 days | Within 24 hours | Cannot be shortened | Available |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Within 24 hours | Cannot be reversed early | Available |
If you believe gambling is negatively impacting your life or the life of someone you care about, please reach out. Seeking help is a sign of strength, not weakness. Our dedicated responsible gaming support team at shz360 is available 24 hours a day, 7 days a week, with Indonesian-speaking agents ready to listen and assist without judgment.
You can contact shz360 responsible gaming support via:
In addition to shz360's in-house support, we encourage players experiencing serious problem gambling to seek professional counseling. International organizations such as Gamblers Anonymous offer peer support networks, and clinical psychologists specializing in behavioral addiction can provide structured therapeutic programs.
shz360 has zero tolerance for underage gambling. All new accounts undergo mandatory identity verification (KYC) before any deposits or gameplay are permitted. Our systems also monitor for behavioral signals that may indicate an account is being used by a minor, and any such accounts are immediately suspended pending investigation.
If you share a device with minors or other family members, we strongly recommend enabling device-level parental controls and always logging out of your shz360 account after each session. Never share your login credentials with anyone. If you suspect that a minor has accessed or created an account on shz360, please contact our support team immediately and we will take prompt action.
All shz360 customer-facing staff members undergo regular responsible gaming training. This training covers how to identify signs of problem gambling, how to sensitively approach affected players, and how to guide players toward appropriate tools and professional resources. Our support team is specifically instructed never to pressure a player to continue gambling, to proactively suggest responsible gaming tools during relevant interactions, and to escalate cases of concern to our dedicated responsible gaming officer.
shz360 does not market to self-excluded players, does not offer VIP incentives designed to exploit high-risk gamblers, and does not contact players who have requested a time-out with promotional material during their cool-down period. We review our responsible gaming policies annually and update them to reflect best practices in the industry.
Multiple channels are available to support you. All contacts are confidential.
Connect instantly with a responsible gaming agent via the live chat button inside your account dashboard. Available 24/7.
Write to us at [email protected] with the subject "Responsible Gaming." We respond to all emails within 2 hours.
We encourage players in need to seek certified behavioral addiction counselors or peer support groups for structured, professional guidance.
Gambling should always be enjoyable. If you have questions about our responsible gaming tools, account limits, or how to get help, our team is here 24/7 to support you.