Privacy Policy

1. Introduction

shz360 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the shz360 platform, including our website (shz360.cam), mobile applications, and all associated services (collectively, the "Platform"). This Privacy Policy applies to all users of the Platform, including visitors, registered members, and anyone who interacts with our services.

By creating an account on shz360, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Platform and contact us to close your account.

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform. We will notify you of material changes via email or prominent notice on the Platform. Your continued use of the Platform following any modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an shz360 account, we collect personal information necessary to verify your identity, comply with legal obligations, and provide our services. This includes:

• Identity Information: Full legal name (as it appears on your government-issued ID), date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, and residential address (street address, city, postal code, province).
• Identification Documents: Clear copies or photos of your Indonesian ID card (KTP), passport, or other government-issued identification for KYC (Know Your Customer) verification purposes.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account names and numbers), and transaction history.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if applicable.
• Communication Data: Any information you provide when contacting customer support, including chat transcripts, email correspondence, WhatsApp messages, and support tickets.

2.2 Information Collected Automatically

When you use the shz360 Platform, we automatically collect certain technical and usage information to improve our services, ensure security, and personalize your experience:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages viewed, games played, bets placed, deposit and withdrawal requests, time spent on the Platform, click patterns, and navigation paths.
• Location Data: IP address and approximate geographic location (city/region level) to verify compliance with jurisdictional restrictions and detect fraudulent activity.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and analyze Platform performance. See Section 8 for detailed information about cookies.
• Log Files: Server logs recording access times, error reports, system diagnostics, and security events.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources to verify your identity, prevent fraud, or comply with legal obligations:

• Payment Providers: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Identity Verification Services: Data from third-party KYC verification services to confirm your identity and detect fraudulent documents.
• Fraud Prevention Services: Information from fraud detection databases and services to identify suspicious activity, duplicate accounts, or prohibited users.

3. How We Use Your Information

shz360 uses your personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your account, verifying your identity, processing KYC checks, and managing your profile settings.
• Service Provision: Enabling you to place bets, play games, make deposits, request withdrawals, claim bonuses, and access all Platform features.
• Transaction Processing: Processing deposits, withdrawals, and internal account adjustments, including reconciliation with payment providers.
• Customer Support: Responding to your inquiries, resolving disputes, investigating complaints, and providing technical assistance via live chat, email, WhatsApp, and in-app messaging.
• Fraud Prevention and Security: Detecting, preventing, and investigating fraud, money laundering, identity theft, bonus abuse, collusion, unauthorized access, and other prohibited activities.
• Legal and Regulatory Compliance: Complying with applicable laws, regulations, and licensing requirements, including age verification (21+ requirement), anti-money laundering (AML) obligations, and regulatory reporting.
• Marketing and Promotions: Sending you promotional emails, SMS messages, push notifications, and in-app announcements about new games, bonuses, special offers, and tournaments. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Platform Improvement: Analyzing user behavior, conducting research, identifying trends, testing new features, and improving the overall user experience.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling, implementing deposit and loss limits, facilitating self-exclusion, and providing access to responsible gaming resources.
• Business Operations: Conducting internal audits, risk assessments, data analysis, and business planning to ensure the efficient operation of shz360.

4. How We Share Your Information

shz360 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processing (banks, e-wallet providers), KYC verification services, fraud detection providers, cloud hosting services, customer support platforms, and data analytics tools. These service providers are contractually obligated to use your data only for the specific services they provide to shz360 and to maintain the confidentiality and security of your information.
• Legal Obligations: We may disclose your information to law enforcement agencies, regulatory authorities, courts, or other government entities when required by applicable law, legal process, subpoena, court order, or government request. We may also disclose information to enforce our Terms & Conditions, protect our legal rights, or defend against legal claims.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving shz360, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent Platform notice before your information is transferred and becomes subject to a different privacy policy.
• Consent: We may share your information with third parties if you have provided explicit consent for such disclosure.

We do not share your personal information with game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) beyond what is necessary to operate the games on our Platform. Game outcomes and session data may be shared with providers for technical and regulatory purposes, but your identity and financial information remain confidential to shz360.

5. Data Security Measures

shz360 employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption. Sensitive data stored on our servers, including passwords and financial information, is encrypted using advanced cryptographic algorithms.
• Access Controls: Access to personal information is restricted to authorized shz360 employees and service providers who require access to perform their job functions. All personnel with access to personal data are bound by strict confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, redundant power supplies, fire suppression systems, and restricted physical access.
• Intrusion Detection: We employ advanced intrusion detection and prevention systems to monitor for suspicious activity, unauthorized access attempts, and potential security threats.
• Regular Audits: Our security practices and systems undergo regular internal audits and third-party security assessments to identify and address vulnerabilities.
• Account Security Features: We provide two-factor authentication (2FA), login alerts, session timeouts, and password strength requirements to help you secure your account.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect any unauthorized access to your account.

6. Data Retention

shz360 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: We retain all personal information for the duration of your active account status.
• Closed Accounts: After you close your account, we retain your personal information for a minimum of 5 years to comply with Indonesian financial regulations, anti-money laundering laws, and tax reporting requirements. Transaction history, KYC documents, and communication records may be retained for up to 10 years.
• Marketing Data: If you opt out of marketing communications, we will retain minimal information (email address, opt-out status) to ensure we do not contact you again.
• Legal Holds: In cases of ongoing disputes, investigations, or legal proceedings, we may retain relevant information until the matter is fully resolved.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data deletion procedures.

7. Your Privacy Rights

You have the following rights regarding your personal information held by shz360:

• Right to Access: You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Rectification: If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions. We may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.
• Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of the data or assess whether you have legitimate grounds for deletion.
• Right to Object: You may object to the processing of your personal information for marketing purposes at any time by opting out via your account settings or contacting support.
• Right to Data Portability: You have the right to receive your personal information in a portable format and to request that we transmit it directly to another service provider, where technically feasible.

To exercise any of these rights, please contact our data protection team at [email protected] (text only) with "Privacy Rights Request" in the subject line. We will respond to all requests within 30 days. Please note that we may need to verify your identity before processing your request to ensure the security of your personal information.

8. Cookies and Tracking Technologies

shz360 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as login, account management, and secure transactions. You cannot disable essential cookies without affecting Platform functionality.
• Performance Cookies: These cookies collect anonymous information about how you use the Platform, including pages visited, time spent, and navigation paths. We use this data to improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings (e.g., language, currency, display options) to personalize your experience.
• Marketing Cookies: These cookies track your activity across the Platform to deliver targeted advertising and promotional offers based on your interests and behavior.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect your ability to use certain features of the Platform. You can manage cookie preferences through your browser settings or by contacting our support team for guidance.

9. International Data Transfers

shz360 operates primarily in Indonesia and stores data on servers located within Indonesia or in secure international data centers operated by trusted cloud service providers. By using the Platform, you consent to the transfer of your personal information to jurisdictions outside Indonesia where data protection laws may differ from Indonesian standards. We ensure that all international data transfers comply with applicable legal requirements and that adequate safeguards are in place to protect your information.

10. Children's Privacy

shz360 is an online gambling platform restricted to individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe that someone under 21 has created an account on shz360, please contact us immediately at [email protected] (text only).

11. Changes to This Privacy Policy

shz360 reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to the Platform. We will notify you of material changes via email to the address associated with your account and/or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact shz360's data protection team:

• Email: [email protected] (text only, do not expect clickable mailto links)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890 (text only, displayed for reference)

We are committed to resolving all privacy-related inquiries promptly and transparently. Our customer support team operates 24 hours a day, 7 days a week, with Indonesian-speaking agents available to assist you. For formal complaints or data protection concerns, please include "Privacy Complaint" in the subject line of your email, and we will escalate the matter to our senior data protection officer for review.