Welcome to the shz360 FAQ center. Find detailed answers to the most common questions about account setup, deposits and withdrawals via BCA, BRI, BNI, and Mandiri, game rules, bonuses, security measures, and responsible gaming tools. If you cannot find what you are looking for, our 24/7 Indonesian-speaking support team is always ready to help.
Connect instantly with our Indonesian-speaking support agents through the live chat widget in your account dashboard.
Send detailed inquiries to [email protected] and receive a response within 2 hours, day or night.
Browse our comprehensive knowledge base covering every aspect of the shz360 platform, from first deposit to withdrawal.
All transactions and personal data are protected by 256-bit SSL encryption and industry-leading security protocols.
Visit the shz360 homepage and click the registration button. Fill in your full name, date of birth, email address, mobile number, and create a secure password. You must be at least 21 years old and a resident of Indonesia to register. After submitting your details, verify your email address by clicking the link sent to your inbox, then complete the KYC verification process by uploading a clear photo of your Indonesian ID card (KTP) or passport.
shz360 requires all players to complete Know Your Customer (KYC) verification before making their first withdrawal. You will need to submit a clear, high-resolution photo or scan of your Indonesian ID card (KTP), passport, or driver's license. The document must be valid, not expired, and show your full name, date of birth, and photo clearly. Our verification team typically processes KYC submissions within 24 hours.
No. shz360 strictly prohibits users from creating multiple accounts. Each player is allowed only one account per person, household, IP address, and payment method. Creating duplicate accounts violates our Terms & Conditions and may result in all associated accounts being permanently closed, with any winnings or bonuses forfeited. If you have forgotten your login credentials, use the password recovery feature or contact support.
Click the "Forgot Password" link on the login page. Enter the email address associated with your account, and shz360 will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email within 10 minutes, check your spam folder or contact our 24/7 live chat support for immediate assistance.
Log in to your account, navigate to Account Settings, and select Profile Information. You can update your mobile number, email address, and residential address directly. Note that your full name and date of birth cannot be changed once your KYC verification is complete, as these must match your government-issued ID. If you need to correct a critical error in your name or date of birth, contact support with proof of the correct information.
To close your account, contact our customer support team via live chat or email and request account closure. You will need to confirm your identity and provide a reason for closing the account. All pending withdrawals will be processed before the closure is finalized. If you are experiencing problem gambling, consider using our self-exclusion tool instead, which offers stronger protections and prevents you from reopening your account during the exclusion period.
shz360 supports a wide range of Indonesian payment methods, including direct bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia). We also accept e-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). Deposits are instant for e-wallets and typically credited within 5-10 minutes for bank transfers.
Deposits via BCA bank transfer are usually processed within 5-10 minutes during banking hours (Monday to Friday, 08:00-16:00 WIB). Outside of banking hours, deposits may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact our support team with your transaction receipt, and we will manually verify and credit your account immediately.
The minimum deposit amount on shz360 is Rp 50,000 for bank transfers and Rp 25,000 for e-wallet payments (OVO, DANA, GoPay, ShopeePay, LinkAja). There is no maximum deposit limit, but individual transactions exceeding Rp 50,000,000 may require additional verification for security and anti-money laundering compliance.
Log in to your account, navigate to the Cashier section, and select Withdrawal. Choose your preferred withdrawal method (bank transfer or e-wallet), enter the amount you wish to withdraw, and confirm the transaction. Your KYC verification must be completed before your first withdrawal. Withdrawals are processed within 2-6 hours, and funds typically arrive in your bank account or e-wallet within 24 hours.
The minimum withdrawal amount for Mandiri bank transfers is Rp 100,000. The maximum withdrawal per transaction is Rp 100,000,000. If you wish to withdraw more than Rp 100,000,000, you can submit multiple withdrawal requests. There are no withdrawal fees charged by shz360, though your bank may apply standard receiving fees.
Withdrawal delays or rejections typically occur for one of the following reasons: incomplete KYC verification, active bonus wagering requirements not yet met, suspicious account activity flagged by our fraud detection system, or incorrect bank account details provided. Review the rejection reason in your account notifications or contact support for clarification. Once the issue is resolved, you can resubmit your withdrawal request.
shz360 offers a comprehensive gaming experience including sports betting on football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, Timnas Indonesia), basketball, tennis, badminton, and esports (Mobile Legends, PUBG Mobile, Free Fire). Our live casino features blackjack, roulette, baccarat, and sabung ayam (traditional cockfighting) streamed in real-time. We also provide online togel (Indonesia's traditional numbers lottery), thousands of video slots from Pragmatic Play, Microgaming, NetEnt, and Pocket Games Soft, plus arcade games like Aviator and Spaceman.
Yes. shz360 fully supports togel (Indonesia's popular numbers lottery game) and accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. Once your e-wallet deposit is credited to your account balance, you can place bets on 4D, 3D, 2D, and Colok Bebas markets across multiple regional draws. Winnings are credited instantly after the official draw results are published, typically within 5-10 minutes.
For BRI Liga 1 football matches, shz360 offers 1X2 (full-time result), Over/Under goals, Asian Handicap, Both Teams to Score, Correct Score, and First Goalscorer markets. All bets are settled based on the official 90-minute result plus stoppage time, but excluding extra time or penalty shootouts unless explicitly stated. If a match is postponed or abandoned, bets are typically void and stakes returned, unless the match is resumed within 48 hours. Check the specific market rules in the bet slip before placing your wager.
RTP stands for Return to Player, a percentage indicating the theoretical long-term payout of a slot game. For example, a slot with 96% RTP will return, on average, Rp 96 for every Rp 100 wagered over millions of spins. shz360 partners with certified game providers like Pragmatic Play, NetEnt, and Microgaming, whose slots are independently audited and certified for fairness. RTP values range from 94% to 98% depending on the game. You can view each game's RTP in its information panel before playing.
Absolutely. shz360 is fully optimized for mobile devices running iOS (iPhone, iPad) and Android smartphones and tablets. Access the platform through your mobile browser — no app download is required. All games, betting markets, deposits, withdrawals, and customer support features are available on mobile. The responsive design adjusts seamlessly to your screen size, providing a smooth experience whether you are on a desktop, laptop, or mobile device.
shz360 partners exclusively with licensed, internationally certified game providers whose Random Number Generators (RNG) are regularly audited by independent testing agencies like eCOGRA, iTech Labs, and GLI. Every game outcome is determined by certified RNG algorithms, ensuring complete fairness and unpredictability. We do not have the ability to manipulate game results. Additionally, our live casino games are streamed in real-time from professional studios, so you can watch every card dealt, wheel spun, or dice rolled as it happens.
New players who register on shz360 and make their first deposit are eligible for a 100% Welcome Bonus up to Rp 1,000,000. For example, if you deposit Rp 500,000, you will receive an additional Rp 500,000 bonus, giving you Rp 1,000,000 total to play with. The bonus is subject to a 15x wagering requirement on the bonus amount before it can be withdrawn. Only qualifying games contribute toward the wagering requirement — check the bonus terms for the full list of eligible games.
Wagering requirements (also called rollover or playthrough requirements) specify how many times you must wager the bonus amount before you can withdraw it as cash. For example, if you receive a Rp 200,000 bonus with a 15x wagering requirement, you must place bets totaling Rp 3,000,000 (200,000 × 15) on qualifying games before the bonus becomes withdrawable. Different games contribute at different rates — slots typically contribute 100%, while live casino games may contribute 10-20%. Check the specific bonus terms for detailed wagering contribution rates.
Yes. shz360 offers a Weekly Cashback promotion where players receive up to 10% cashback on net losses incurred during the previous week. Cashback is credited every Monday morning and has no wagering requirement — it is instantly withdrawable. We also run regular Reload Bonus promotions offering 50% match bonuses up to Rp 500,000 on subsequent deposits. Subscribe to our promotional emails or check the Promotions page in your account dashboard to stay updated on current offers.
No. shz360 allows only one active bonus per account at any given time. If you have an active bonus with incomplete wagering requirements, you cannot claim a new bonus until you have either completed the current bonus or forfeited it. To forfeit an active bonus, go to Account Settings → Active Bonuses and click Cancel. This will remove the bonus and any associated winnings, but allow you to claim a different promotion.
Yes. shz360 operates a tiered VIP program with five levels: Bronze, Silver, Gold, Platinum, and Diamond. Players earn loyalty points based on their total wagering volume (1 point per Rp 10,000 wagered). Higher VIP tiers unlock exclusive benefits including faster withdrawal processing, higher withdrawal limits, dedicated account managers, birthday bonuses, cashback boosts, and invitations to special tournaments. Your VIP tier is calculated monthly based on your activity during the previous 30 days.
shz360 operates under an international gaming license and adheres to strict standards for player protection, fair gaming, and responsible gambling. While online gambling is legally restricted in Indonesia, shz360 is licensed by an offshore regulatory authority and serves Indonesian players from international servers. All transactions are secured with 256-bit SSL encryption, and all games are independently audited for fairness by certified third-party testing agencies.
You must be at least 21 years old to register, deposit, and play on shz360. This is a strict requirement with no exceptions. During the KYC verification process, we verify your age against your government-issued ID. Anyone found to be underage will have their account immediately closed, and any deposits will be returned. If you believe someone under 21 has created an account on shz360, please report it to our support team immediately.
Log in to your account, go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly deposit limit by entering your desired maximum amount and confirming. The limit takes effect immediately if you are lowering it, or after a 7-day waiting period if you are raising it. Once your deposit limit is reached, you will not be able to deposit additional funds until the period resets.
Self-exclusion is a responsible gaming tool that allows you to voluntarily lock your account for a set period (6 months, 1 year, 3 years, or permanently) if you feel gambling is becoming a problem. During self-exclusion, you cannot log in, deposit, or place bets. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your desired exclusion period, and confirm. Self-exclusion cannot be reversed before the chosen period expires, and creating new accounts to bypass self-exclusion is strictly prohibited.
shz360 employs industry-leading security measures including 256-bit SSL encryption for all data transmission, secure server infrastructure hosted in certified data centers, two-factor authentication (2FA) for account access, and strict internal access controls limiting employee access to sensitive data. We never share, sell, or rent your personal information to third parties for marketing purposes. Our Privacy Policy outlines exactly how we collect, use, and protect your data — read the full policy on our Privacy Policy page.
If you believe gambling is negatively affecting your life, please reach out for support immediately. shz360 offers 24/7 access to our responsible gaming support team via live chat and email ([email protected]). We can help you activate deposit limits, time-outs, or self-exclusion. We also encourage you to seek professional counseling from organizations specializing in gambling addiction treatment. You are not alone, and help is available. Visit our Responsible Gaming page for more resources and guidance.
Our dedicated customer support team is available 24/7 to assist you with any inquiries. Reach out via live chat, email, or explore more resources on our website.